Shipping Policy

At the heart of everything we do is a simple belief: getting world-class baby gear into the hands of families everywhere should be as easy and stress-free as possible. That's why we've built a shipping experience that is truly hassle-free, completely transparent, and genuinely free of charge for every single customer, no matter where in the world they live.

We know how much you're looking forward to receiving your order. We know that when you're preparing for a new arrival, or searching for the perfect gift for a family you love, time and reliability matter. So we've done everything in our power to make our shipping process fast, trackable, and worry-free from the moment you click "Order" to the moment your package arrives at your door.

Please read through our full shipping policy below. If you have any questions that aren't answered here, our customer support team is always happy to help via our Contact page.

Free Worldwide Shipping — On Every Order

We offer completely free shipping to every country and region we serve, on every order we receive, with no minimum order value required. That's not a promotional offer or a limited-time deal. It's our standard policy, every day, for every customer.

We made this decision deliberately. We believe that where you live should never be a barrier to accessing the best baby gear in the world. A family in New York, a family in London, a family in Sydney, and a family in Tokyo all deserve the same effortless, cost-free delivery experience. So that's exactly what we provide.

When you reach the checkout, you will see that shipping is listed at $0.00. That is not a glitch. That is our promise to you.

No Hidden Fees — Ever

One of the most frustrating experiences a shopper can have is completing a purchase online, only to be surprised by unexpected import duties, customs fees, or taxes at the point of delivery. We think that's unacceptable, and we've eliminated that experience entirely.

We cover all applicable import duties, customs clearance fees, and destination taxes on your behalf. This applies to every order, to every destination. What you pay at checkout is the complete, final amount you will ever pay for your order. There are no additional charges waiting for you when your package arrives. No surprise bills. No delivery holds pending payment. Just your order, delivered to your door, exactly as expected.

This commitment is part of our broader philosophy of radical transparency. We believe you deserve to know exactly what you're paying for, upfront, with no fine print and no unpleasant surprises.

Order Processing Time

Once your payment has been confirmed, our fulfillment team begins processing your order immediately. All orders are fully processed and dispatched within 1 to 3 business days.

Business days are defined as Monday through Friday, excluding public holidays at our fulfillment centers. Orders placed on weekends or public holidays will begin processing on the next available business day.

During peak shopping periods — such as major holidays, promotional events, or new product launches — processing times may occasionally extend slightly beyond our standard window. If this applies to your order, we will notify you proactively by email and provide you with an updated dispatch estimate.

You will receive an automated email notification as soon as your order has been dispatched from our fulfillment center. This email will contain your tracking number and instructions for monitoring your shipment in real time.

Estimated Delivery Times

After your order has been dispatched, standard international delivery typically takes between 6 and 12 business days, depending on your location and the efficiency of your local postal or customs service.

Delivery time estimates by region:

United States: 6 to 10 business days
Canada: 7 to 12 business days
United Kingdom: 6 to 10 business days
Europe: 7 to 12 business days
Australia & New Zealand: 8 to 12 business days
Asia: 7 to 12 business days
Rest of World: 8 to 14 business days

These are estimates, not guarantees. Actual delivery times can vary based on factors including local postal service efficiency, customs processing speed, and any unforeseen logistical disruptions such as weather events, public holidays in transit countries, or carrier capacity limitations.

We always recommend allowing a few extra days beyond the estimated window before contacting us about a delayed shipment, particularly during peak periods.

Order Tracking

Every order we ship includes full tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking portal.

You can use your tracking number to monitor the real-time status and location of your shipment from dispatch all the way through to delivery. Tracking information is typically updated within 24 to 48 hours of dispatch as the carrier scans your package at each transit point.

If your tracking information has not updated for more than 5 business days after dispatch, please contact us through our Contact page so we can investigate on your behalf.

Shipping Carriers

We partner with a network of trusted, reliable international shipping carriers to ensure your order is handled with care and delivered as efficiently as possible. The specific carrier used for your order will depend on your delivery location and the most efficient routing available at the time of dispatch.

In some cases, your shipment may be handed off from an international carrier to your local national postal service for final-mile delivery. This is normal practice for international shipments and does not affect the reliability or trackability of your order.

Shipping Address Accuracy

Please ensure that the shipping address you provide at checkout is complete, accurate, and up to date. Include your full name, street address, apartment or unit number if applicable, city, state or province, postal code, and country.

We are not responsible for orders that are delayed, misdirected, or undeliverable due to an incorrect or incomplete shipping address provided by the customer. If you realize you've made an error in your shipping address after placing your order, please contact us immediately through our Contact page. We will do our best to correct the address before your order is dispatched, but we cannot guarantee that corrections can be made once fulfillment has begun.

Shipping Delays

While we do everything within our power to meet our estimated delivery windows, there are occasional circumstances beyond our control that can cause delays. These include, but are not limited to, customs processing backlogs, severe weather events, carrier disruptions, public holidays in transit countries, and extraordinary global events.

If your order is experiencing a delay, we encourage you to first check your tracking information for the latest status update. If your tracking shows no movement for more than 7 business days, or if your estimated delivery window has passed by more than 5 business days, please contact us through our Contact page and we will investigate the situation and work with you to find a resolution.

Lost or Damaged Shipments

In the rare event that your order arrives in a damaged condition, or if your order is confirmed as lost in transit by the carrier, we will take full responsibility and make things right for you at no additional cost.

If your order arrives damaged, please do not discard the packaging. Take clear photographs of the damaged packaging and the damaged item(s), and contact us through our Contact page within 7 days of delivery. Please include your order number and the photographs in your message. We will arrange a replacement or issue a full refund, whichever you prefer.

If your tracking indicates that your order has been delivered but you have not received it, please first check with neighbors and any other members of your household, and check any secure delivery locations on your property. If you are still unable to locate your package, contact us and we will work with the carrier to investigate. If the package is confirmed as lost, we will send a replacement at no charge.

Multiple Item Orders

If you order multiple items, they will typically be shipped together in a single package. In some circumstances, items may be shipped separately from different fulfillment locations. If your order is split across multiple shipments, you will receive separate tracking numbers for each package, and you will not be charged any additional shipping fees.

Contact Us

If you have any questions about your shipment, your tracking information, or anything else related to your delivery, please don't hesitate to reach out to us. You can find our contact details on our Contact page. Our customer support team is dedicated to responding to every inquiry promptly and helping you resolve any issues as quickly as possible.

We appreciate your trust in us, and we look forward to delivering your order safely and swiftly to your door.